Pricing Terms and Conditions
Last Modified: May 26, 2026 (clarified that the monthly plan fee is held as a processing credit charged at per-document unit prices, not a flat document quota; removed Free Accounts section, Datamolino offers only a free trial; aligned arrears and cancellation wording with the published helpdesk policy on account deletion and the one-month data export grace period; added the July 2025 cutoff between legacy post-paid and new pre-paid accounts)
Premium Accounts
Datamolino offers you the option of using the Datamolino for Business account for the range of services defined at Datamolino’s website. New users may try Datamolino under a time-limited free trial before subscribing. Once you subscribe, your account becomes a paid Datamolino for Business Account governed by these terms.
Datamolino accepts credit cards and will automatically charge your credit card monthly or yearly, depending upon which Datamolino for Business Account you select. If any fee is not paid in a timely manner, or Datamolino is unable to process your transaction using the credit card information provided, Datamolino reserves the right to revoke access to your Datamolino account and Files. If you do not bring your Datamolino balance current within five (5) days after Datamolino provides you with notification that your account is in arrears, Datamolino reserves the right to use its discretion to delete some or all of Your Files and to delete your Datamolino for Business Account.
How pricing works
Datamolino plans are sold as a monthly processing credit, not as a fixed quota of documents. The price of your selected plan is the amount of processing credit added to your account for that monthly period. Documents are not counted by quantity; instead, each document processed is charged against your credit at the per-document unit price applicable to that document type. The unit prices in effect at the time of processing are published on Datamolino’s website and shown in “Account management”.
Your monthly processing credit is the full amount of your plan fee from the start of each billing month; it is not pro-rated for partial first months. If your processing in a given month exceeds your credit, the excess is billed as overage (see “Document overage” below for the rules that apply to New Accounts).
Billing
Datamolino operates two billing models. Accounts subscribed before July 2025 are on our legacy plan, billed post-paid on a calendar-month cycle. Accounts subscribed in or after July 2025 are on pre-paid, calendar-month billing with a carry-over credit mechanism for mid-month signups. The model that applies to your account is also shown in “Account management”; the rest of this section describes both.
Legacy Accounts: post-paid, calendar-month
The fees for your Datamolino for Business Account are billed monthly in arrears. Each invoice is issued on the 1st of the following calendar month and covers the plan fee for the month just ended, together with any document processing performed during that month under the rules described in “How pricing works”. Datamolino automatically charges your credit card for the invoice amount.
Should you elect to upgrade a Legacy Account to a higher level of service, the upgrade takes immediate effect and the new plan fee applies to the entire current calendar month. The invoice issued on the 1st of the following month reflects the upgraded plan fee for that whole period. Downgrades on Legacy Accounts take effect from the 1st of the following calendar month.
New Accounts: pre-paid, calendar-month cycle
When you subscribe to, or convert to, a New Account, Datamolino issues and charges an invoice immediately for the full monthly fee of your selected plan. The fee is added to your account as your monthly processing credit, in full, from the day you subscribe. Documents you process during the month are charged against this credit at the per-document unit prices in effect (see “How pricing works” above).
If you subscribe on the 1st of a month, you receive a single-line invoice for the full month.
If you subscribe mid-month, your first invoice covers the period from your subscription date through the last day of that calendar month, and is split into two lines:
- Plan Subscription: the portion of your monthly fee that corresponds to the days remaining in the current month, from your subscription date through the last day of the month.
- Carry-over credit: the remainder of your monthly fee, corresponding to the days from the 1st of the month up to your subscription date. This amount is saved as a voucher on your account, valid for one year, and automatically applied to your next invoice.
You pay the full monthly fee on the first invoice. The carry-over credit voucher does not reduce that first payment; it reduces your next payment.
For example, if you subscribe on 8 April on a plan priced at 45.00 EUR per month, your first invoice covers 8 April to 30 April and shows two lines: a Plan Subscription line for 34.50 EUR (the portion for 8 to 30 April) and a Carry-over credit line for 10.50 EUR (the portion for 1 to 7 April). You are charged 45.00 EUR and your account receives the full 45.00 EUR processing credit for April. The 10.50 EUR is added to your account as a voucher. Your next invoice, issued on or shortly before 1 May for the full month of May, is 45.00 EUR with the 10.50 EUR voucher automatically applied, so you pay 34.50 EUR.
If your account already holds an active voucher equal to or greater than the carry-over portion of your first invoice (for example, a pre-paid yearly credit), no new carry-over voucher is created; your first invoice is issued as a single line for just the remaining-days amount.
After the first month, your billing cycle runs from the 1st of each calendar month through the last day of that month. Datamolino charges the full monthly fee on or shortly before the 1st of each month, in advance, for as long as your account remains active. Any active voucher on your account is automatically applied to the next invoice issued.
Upgrades on New Accounts. If you upgrade a New Account to a higher-priced plan mid-month, Datamolino charges the full price difference between the old and new plan immediately. That upgrade invoice is split into two lines using the same logic as the first invoice, calculated from the date you originally subscribed (not the date you upgraded):
- A Remaining days line: the price difference pro-rated for the days from your original subscription date to the end of the current month.
- A Carry-over credit voucher: the price difference pro-rated for the days from the 1st of the month to your original subscription date.
For example, if you subscribed on 7 April on a 7.00 GBP per month plan and upgraded on 8 April to a 17.00 GBP per month plan, the price difference is 10.00 GBP. Your upgrade invoice shows a Remaining days line of 8.00 GBP (24 days from 7 April to 30 April, at 24/30 of the 10.00 GBP difference) and a Carry-over credit voucher of 2.00 GBP (6 days from 1 April to 6 April, at 6/30 of the 10.00 GBP difference). You pay 10.00 GBP. The 2.00 GBP voucher is applied to your next invoice.
Downgrades and same-tier plan changes on New Accounts. If you downgrade a New Account to a lower-priced plan, the change takes effect from the 1st of the following calendar month. You continue on your current plan for the remainder of the current month, and your next invoice reflects the new, lower plan price. No refund or credit is issued for the difference between the old and new plan for the current month. The same applies to plan changes where the monthly fee stays the same (for example, switching from one plan variant to another at the same price point): the new plan takes effect from the 1st of the following month.
Document overage on New Accounts. If document processing in a given calendar month exceeds your monthly processing credit, Datamolino raises a separate overage invoice on the 1st of the following calendar month. The overage invoice covers only the processing in excess of your monthly credit during the preceding month, charged at the per-document unit prices in effect at the time of processing.
Annual billing on New Accounts. Annual billing is available for New Accounts. To set up annual billing, contact us and we will issue a proforma invoice stating the number of monthly periods you are paying for (for example, “Start plan, 100 EUR per month x 12”). Once payment is received, the corresponding credit is added to your account. After the credit is applied, your account is billed as a regular pre-paid, calendar-month account: each monthly invoice is issued at the full plan price, with a discount line equal to the monthly amount automatically deducted from your prepaid credit. As long as credit remains, your net charge each month is zero. When the prepaid credit is exhausted, normal monthly billing resumes.
Applies to both models
You acknowledge that the amount billed each cycle may vary for reasons that include the volume and unit prices of documents processed against your plan credit, processing in excess of your plan credit (overage), promotional offers, changes in your account or plan, application of vouchers, or changes in the amount of applicable sales tax, and you authorize us to charge your credit card for such varying amounts. Datamolino may also periodically authorize your credit card in anticipation of account or related charges. All fees and charges are nonrefundable and there are no refunds or credits for partially used periods.
Datamolino may change the fees and charges in effect, including per-document unit prices, or add new fees and charges from time to time, but we will give you advance notice of these changes by email. If you want to use a different credit card or if there is a change in your credit card validity or expiration date, you may edit your information in “Account management”. If your credit card reaches its expiration date, your continued use of Datamolino constitutes your authorization for us to continue billing that credit card and you remain responsible for any uncollected amounts. It is your responsibility to keep your contact information and payment information current and updated.
Cancelling Your Account
Your Datamolino for Business Account will continue in effect unless and until you cancel it or we terminate it. You must cancel before your account renews in order to avoid billing of the next month’s or year’s fees to your credit card. Datamolino will bill the monthly or yearly fees associated with your Datamolino for Business Account, plus any applicable tax, to the credit card you provide to us during registration (or to a different credit card if you change your account information).
Datamolino for Business Accounts are non-refundable. DATAMOLINO DOES NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL MONTHS OR YEARS. Any unused processing credit, voucher balance, or carry-over credit on your account is forfeited on cancellation and is not refunded.
For both Legacy and New Accounts, cancellation takes effect at the end of the current calendar month. Your account remains active for processing until that date.
For Legacy Accounts on the post-paid calendar-month cycle, a final post-paid invoice is issued on the 1st of the following calendar month, covering the plan fee and any document processing for your final billing month.
For New Accounts on the pre-paid calendar-month cycle, the full monthly fee already paid for the current calendar month is not refunded, and no further pre-paid monthly invoice will be raised. A final overage invoice will be issued on the 1st of the following calendar month only if your document processing in the cancellation month exceeded your monthly processing credit, charged at the per-document unit prices in effect at the time of processing.
After your final invoice is issued, you will have one calendar month of grace access to your account to export Your Files (see “Account management” for export options). At the end of that grace month, Datamolino will permanently delete your Datamolino for Business Account and the associated Files. For example, if you request cancellation on May 20: your account remains active through May 31; your final invoice (post-paid for Legacy Accounts, or an overage invoice if applicable for New Accounts) is issued on or around June 1; you have until the end of June to export Your Files; your account is permanently deleted in early July.
If you wish to cancel your Datamolino for Business Account you may do so in “Account management”. Should you elect to cancel, please note that you will not be issued a refund for the most recently (or any previously) charged fees and you will still be charged the fee for the billing cycle during which you cancel.
By signing up for a Datamolino for Business Account and providing Datamolino with your payment account information, you hereby agree to these payment terms and conditions.
For further information regarding your Datamolino for Business Account, please see the Datamolino Terms of Service.