Contact Datamolino

Ask about a new invoice workflow, a specialist accounting connection or help with an existing account.

See Datamolino with your workflow

If you are considering Datamolino, visit Get started to choose a trial or a demonstration. For a specialist accounting connection, describe the system and the documents you want to process in your email.

Book a 20-minute demo

Write to us

Tell us which accounting software you use and what you need help with. Existing customers can use the in-app chat for document and account questions.

Open the message form

Get help with your account

Use the in-app chat when you are signed in to Datamolino, or browse the Datamolino Help Centre. You can also watch the video guides for common capture, coding and export tasks.

Send us a message

Email the Datamolino team. Include your name, company and a short description of your question so the team can understand your workflow.

Privacy and security

Do not include passwords, credit card numbers or other sensitive information in your initial enquiry. Read the Privacy Policy for information about the use of personal data.

To report a security concern, email our security team. The security overview explains that reporting route.

Lubka from the Datamolino support team
LubkaDatamolino customer support

Customer support
from real people.

A question about a document or your setup? Lubka and the Datamolino support team will help you work it through.

4.92 out of 5 from 416 reviews on the Xero App Store

What customers say about our support

  • Willem CecchiXero App Store customer

    Great initial service by Lubica from Datamolino.
  • Zahra NazamXero App Store customer

    such an amazing team, very helpful, very professional
  • Alan DavidsonXero App Store customer

    We must have processed around 20,000 invoices on Datamolino now
  • Robbert SwindenXero App Store customer

    in less than a day he'd sorted the issue out and updated me via email, awesome!
  • Matt HodgesXero App Store customer

    Michaela was able to quickly resolve my invoice upload query via the chat function.
  • Lewis TaylorXero App Store customer

    Staff were very helpful with an email forwarding question.
  • Liu JingkangXero App Store customer

    Very fast and useful feedback by the customer service!
  • Sam TedderXero App Store customer

    Excellent service came back to me straight with the information I needed.
  • Lucy BaytonXero App Store customer

    The support helpdesk was very quick, efficient and helpful in resolving our issue.
  • Blair Fielding-SmithXero App Store customer

    the staff are so friendly and always are willing to help
  • Rosemary AlcuriXero App Store customer

    Anytime there is an issue, a response is received within 5 minutes and sorted out easily.
  • Sean MasseyXero App Store customer

    Not only does the software greatly improve efficiency and speed of data-entry
  • Bob GradonCound & Co, Owner / Managing Partner

    Exceptional customer support from Lucia and Lubica
  • MichaelGetApp customer

    Datamolino is absolutely amazing and saves us hours of manual input time every single week in our business.
  • TessaGetApp customer

    Very easy to import documents via a variety of methods and the customer support is excellent.
  • Verified reviewerGetApp customer

    Even when it's not worked as expected the response from customer service has been awesome and we've worked together to resolve issue.
  • Verified reviewerGetApp customer

    The support team is super responsive and happy to answer any question no matter how obvious or complex
  • Verified reviewerGetApp customer

    The customer service team have helped me on a number of occasions and have gone way above my expectations.
  • Verified reviewerGetApp customer

    They are very quick to answer chats, sort out problems
  • Verified reviewerGetApp customer

    The support staff are amazing, their passion to resolve any issues and ensure that customer is happy is key.
  • Suhita LightwellXero App Store customer

    Datamolino is a good time saver for data entry and the Datamolino team has great customer service for troubleshooting any issues that come up
  • Richard MonjackXero App Store customer

    Issue was quickly sorted and 10 out of 10 for customer service
  • Josh WhittingtonXero App Store customer

    Great support team - very quick to respond and very friendly
  • Darren JonesXero App Store customer

    You feel like a real valued client rather than someone to bill each month.
  • Nilesh UpadhyayXero App Store customer

    Support is very fantastic and solution oriented !!
  • Howard SherbourneXero App Store customer

    it integrates really well with Xero and so easy to use.
  • xSource | Cornelia C. .Xero App Store customer

    The support team was fast and efficient, our issues have been resolved very quickly.
  • Accounts FarnhamXero App Store customer

    This was an extremely professional experience Lucia was very helpful and resolved my problem
  • Matthew RussellXero App Store customer

    Very easy to use, Datamolino takes the hassle of having to enter all your invoices onto Xero manually.
  • Darren BrownXero App Store customer

    Alex even made and shared a video to show me what I needed.
  • Jon JohnsonXero App Store customer

    great product and efficient help when you need it.
  • Shaumiya KirubanathanXero App Store customer

    Michal went above and beyond to help me with my query.
  • David HavelinXero App Store customer

    It's such a convenience to be able to capture receipts on the road with a simple photo and then forget about them.
  • Carl PalinXero App Store customer

    I have tried other software out for processing invoices for clients and DM is by far the best.
  • Mish FramptonXero App Store customer

    Save yourself, money, time and errors by using this software!!!
  • Stephanie MangrichXero App Store customer

    Michal and Alex were very helpful and have great follow up procedures to make sure we're getting the assistance we need.
  • Tessa WestXero App Store customer

    Just started using Datamolino and so far I think it is excellent.
  • Ela MillerXero App Store customer

    Their friendly, knowledgeable and patient approach allow us to resolve the issue and there was no question too silly to be asked.
  • Xero 01 AccountsXero App Store customer

    It's a pleasant experience to use Datamolino.
  • Janelle WallaceXero App Store customer

    what a great product to use & the support is fantastic :)
  • Miguel CalabreseXero App Store customer

    Great software and even better help from the back office team!
  • Andy HawkinsPropel by Deloitte, Financial Controller (Ascendant); earlier Propel by Deloitte

    The support team are the best around, always get a fast reply with good results whenever I've contacted them!