120 reviews on the Xero marketplace!
About a year ago, we have celebrated our first 50 reviews on the Xero marketplace. It took us 2 years to get to 50 reviews. Now, just before Christmas, we are celebrating 120 reviews! It is probably the best Christmas present for the support team that is in daily contact with our users. The kind words from our customers are really rewarding and keep us motivated to give our best.
Xero users, thank you very much for the kind words!
This year has been really great for Datamolino. We have been included in the launch of Xero HQ, which is the biggest new feature of Xero for the past 10 years. Out of over 500 ecosystem partners, Datamolino is one of the 10 app partners that were invited to be part of the Xero HQ launch.
You may have met our team at Xerocon London 2017. It was great to meet many of our existing clients. That is our favourite part of Xerocon each year. There was a lot of traffic on our stand this year which felt great. We had many great conversations with Xero users that are just now discovering the power of the Xero add-ons (connected apps).
The Datamolino team is also participating on most of the Xero Roadshows. We get a lot of great advice from clients and it helps us to improve the product for Xero users. We are always amazed by how many people came to say Hi and introduce Datamolino to their friends and colleagues.
So what are our clients saying?
- The customer support is great. This is a big difference to most other software products.
- Invoice descriptions and line item details are a plus.
- The pricing structure is fair and makes a lot of sense to firms that need to onboard all of their clients.
- There are no charges “per client” or “per user”.
- Phone support and chat support. Picking up the phone is a fast way to sort out any issue.
- Training of users is included in the price. The team always ensures that you get the most out of Datamolino.
You can read all the reviews on the Xero Marketplace [click]
Here are some of our favourite reviews:
I update the bookkeeping for a number of clients; some of which use Datamolino and some use ReceiptBank. Once the ‘fingerprinting’ has been done for a particular document style Datamolino is much faster at processing invoices ready for you to review and export to Xero. I find the data extraction of invoice details to be more accurate in Datamolino. I also prefer their line item function and the Xero contact list integration also seems to be easier to update.
– Louise Russell
Great Tool For The Busy Office! The flexibility of package (I now have a mix of detail and summary capture invoices) is really great and it’s simple and easy to use but when you’re stuck on something help is easy to get.
– Laura Smith
Great Service. I use two data extraction services and this is my preferred. I especially love the Line Extraction. Best on the market. The Customer Support is top notch. Something you will really appreciate since Xero support is terrible. Data Extraction still has a really Long way to go for full automation and integration but Datamolino is in my opinion leading the way and saves a lot of time.
– Gary Coughlan
Best option for us and we did a lot of research before committing. We use it with all of our clients now. Staff are the best asset … very helpful and regularly check to make sure all is going well. They even speak on the phone … something a lot of software companies no longer do (although the live chat feature sorts out most questions). You feel like a real valued client rather than someone to bill each month.
Our clients love it as well … makes on boarding news clients much simpler.
– Darren Jones
Very impressed with Datamolino !! Easy to use, fast, reliable and accurate. A good pricing model means its cheap to use, and it can process sales invoices too. The support is probably the best I have come across with any Xero add-on.
– Sindu Nagatheepan
We previously used Receipt Bank, but we didn’t particularly warm to the staff there or their fee structure. The first thing we loved about Datamolino was the staff there, they are so enthusiastic and helpful, which is something very rare these days in any company it seems. As a comparative to Receipt Bank, often they did not even answer the phone and when they did they were nowhere as near helpful. Rufiz (from customer support) has spoken to me a number of times now and I am very pleased with him and Datamolino in general. I would recommend them to anyone, keep up the good work guys.
– Paul Harrison